faq

FAQ

Shipping

How fast will I get my order?

Depending on the shipping method you choose, domestic orders typically arrive within 1 – 7 business days. International orders arrive anywhere between 2 – 10 business days.

When will my order ship?

Orders placed before 1:30PM PST Monday-Friday will be shipped same day. Orders placed after 1:30PM PST will be shipped the following business day.

How much does shipping cost?

All orders shipping to the U.S. ship free. International orders $200+ ship free. International orders under $200:

DHL Worldwide Express (CANADA ONLY) - Calculated at checkout: 2-6 Business Days

DHL Worldwide Express (REST OF WORLD*)- Calculated at checkout: 2-6 Business Days

LSPACE ships to over 65 countries and regions listed below. Plus, we offer free international shipping for orders of $200 or more!

Antigua and Barbuda / Argentina / Aruba / Australia / Austria / Bahamas / Barbados / Belgium / Belize / Bermuda / Bolivia / Brazil / Canada / Cayman Islands / Chile / Colombia / Costa Rica / Cuba / Curaçao / Denmark / Dominica / Dominican Republic / Ecuador / El Salvador / Fiji / Finland / France / Germany / Greece / Greenland / Guatemala / Holy See / Iceland / Ireland / Isle of Man / Israel / Italy / Jamaica / Japan / Liechtenstein / Luxembourg / Martinique / Mexico / Monaco / Montserrat / Netherlands / Netherlands Antilles / New Zealand / Nicaragua / Norway / Poland / Portugal / Saint Kitts And Nevis / Saint Lucia / Saint Martin / Sint Maarten / Spain / St. Vincent / Sweden / Switzerland / Trinidad and Tobago / Turks and Caicos Islands / United Arab Emirates / United Kingdom / United States / Venezuela / Virgin Islands, British

Where will my order ship from?

Southern California

My tracking says delivered but I can't find it. What do I do?

We understand how frustrating missing packages can be. Please note that refunds are only available for items confirmed lost by the carrier. If a package is marked as delivered but can’t be located, we offer courtesy replacements on a case-by-case basis. If your package has been marked as delivered but cannot be found we ask that you please first make a official claim with USPS or FedEx before reaching out to customer service.

File a claim with USPS

File a claim with FedEx

After you have the claim number please reach out to customer service with your claim number and order number : customerservice@lspace.com

Do you Ship Internationally?

Yes! LSPACE ships to over 65 countries and regions listed below. Plus, we offer free international shipping for orders of $200 or more! Please visit our International Shipping policy for more details.

What are my shipping options?

For U.S orders we currently offer:

Standard Ground (3-7 business days) FREE
Expedited Priority (1-3 business days) $7.00
FedEx 2 Day (2 business days) $20.00
FedEx Overnight (1-2 business days) $30.00

Will my order need a signature upon delivery?

If your order total is $500+ we do require a signature upon delivery, please contact customer service with additional questions

Returns

What is your return policy?

We accept returns and exchanges on eligible full-price U.S. orders; the return window depends on where you made your purchase:

Online orders: Return window is 30 days of receipt.
In-store purchases: Return window is within 14 days of the purchase date.

Return options for online orders:

Exchanges are free
Happy Returns (in-person drop-off) are free
Returns at any LSPACE store are free
Mail-in returns incur a $7 fee, deducted from your refund.
$7 return fee waived if Checkout+ is purchased at checkout.

Sale items are final sale and are not eligible for returns or exchanges. No exceptions.

See complete return policy here.

You can start your return or exchange here: Start a Return.

Is the return window the same for online orders and in-store purchases?

No. Online orders can be returned within 30 days of receipt. In-store purchases can be returned within 14 days of the purchase date. The return window is based on where you made your purchase, not where you return it.

How do I return an item?

Start your return here: Start a Return

You’ll need your order number and the email associated with your purchase. From there, you can choose your preferred return method:

Happy Returns: Free, box-free, label-free drop-off with fast refunds.
Mail-In Return: Print a prepaid label or use a QR code ship your item back via an authorized USPS shipping location ($7 fee applies)
$7 return fee waived if Checkout+ is purchased at checkout.

You can also return your online order at any LSPACE store.

Bought your item in store? See “I bought an item in store and want to return. What are my options?” below.

Can I exchange my order?

Yes, we offer free exchanges on eligible full-price U.S. orders.

You can exchange for:

A different size or color
A new style
A lower-priced item (difference refunded)
A higher-priced item (pay the difference)

You’ll also be able to choose between:

Instant Exchange: Your new item ships right away while you return your original item within 14 days
Standard Exchange: Your new item ships once your original item is received

Start your exchange here: Start a Return

In-store purchases can be exchanged at any LSPACE store within 14 days of the purchase date.

When will I get my refund?

Happy Returns: Refunds are typically issued within 24 hours of drop-off
Mail-in returns: Please allow up to 10 business days after your return is received and processed
• In-store returns: Refunds are processed at the time of your return.

You’ll receive email updates as your return moves through each step.

What happens if I don’t return my item from an Instant Exchange?

If your original item isn’t returned within 14 days, you’ll be charged the full value of the new item.

We’ll send reminders to help you stay on track. Just be sure to ship your original item back within the return window to avoid being charged.

What is Happy Returns?

Happy Returns is our free, in-person return option that makes returns quick and easy.

No box or label required
Drop off at a participating location near you
Refunds are typically processed within 24 hours

It’s the fastest way to complete your return.

What is Checkout+?

A checkout add-on: pay $3.98 upfront to waive the $7 mail-in return fee on that order. Checkout+ must be purchased during online checkout, cannot be added after the order is placed, and is non-refundable. If Checkout+ is not purchased, the standard $7 return fee will apply for mail-in returns. Happy Returns, in-store returns, and exchanges are always free, with or without Checkout+.

Final sale items are not eligible for returns or exchanges, even with Checkout+.

Can I return or exchange sale items?

Sale items are final sale and are not eligible for returns or exchanges. This applies to sale items purchased online and in store. No exceptions.

Are there any return fees?

Exchanges: Free
Happy Returns: Free
In-store returns: Free
Mail-in returns: $7 fee deducted from your refund
$7 return fee waived if Checkout+ is purchased at checkout.

Can I return my online order in store?

Yes. Online orders can be returned at any LSPACE store within 30 days of receipt. Your refund will be issued to your original form of payment.

I have a specific question. How can I contact customer service?

Visit ourContact Uspage for all the information you need to contact us. Our hours are Monday – Friday 8:00 AM –5:00 PM Pacific Time.

I bought an item in store and want to return. What are my options?

In-store purchases can be returned within 14 days of the purchase date. You can return in store or online. If you know your order ID you can process your return online here. If you do not have your order ID, please contact customerservice@lspace.com first to get the information needed to start your return. Return fees may apply depending on the method of return chosen.

How will I be refunded for an in-store purchase?

Paid by card: Refunded to your original card
Paid with cash: Refunded as store credit
Gift returns: Refunded as store credit
Exchanges you’d like to save for later: Issued as store credit

What is store credit and where can I use it?

Store credit is issued as an LSPACE gift card. You can use it in any LSPACE store or online at lspace.com.

I received a gift that was purchased in store. Can I return it?

Yes. Gift returns on in-store purchases are accepted within 14 days of the original purchase date and are refunded as store credit.

I want to exchange in store, but my size isn’t available. What are my options?

We’ll issue store credit so you can shop later in store or online.

I bought an item in store before 10/12/26. Which return window applies?

Purchases made in store before 10/12/26 are still eligible for return within 30 days of the purchase date.

Can I add Checkout+ to an in-store purchase?

Do EU customers have additional return rights?

Yes. Customers whose orders are delivered to countries within the European Union (EU), Iceland, Liechtenstein, or Norway may have additional statutory consumer rights, including a 14-day Right of Withdrawal. Full details are available in our Returns & Exchanges Policy.

How do I exercise my EU Right of Withdrawal?

Eligible customers may submit their withdrawal request through our online Withdrawal Portal within 14 days of receiving their order. Start Withdrawal Request.

Ordering and Discounts

Can I change my order?

While we can't make changes to orders that have already been placed, we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes. Please contact us for assistance: customerservice@lspace.com

I forgot to use my discount code. Can it be applied to my order?

Please contact our customer service team ASAP. While we can't make changes to orders that have already been placed, we can cancel an order as long as it hasn't shipped. A new order can then be placed with any necessary changes, including applying a discount code.

Hours: Monday – Friday 8:00 AM –5:00 PM Pacific Time

Email: customerservice@lspace.com

Chat Available

I want to order a regular item and something on preorder, will they ship at the same time?

If you order a regular item and something on preorder the regular item will ship out immediately. We will ship the preorder portion of the order seperately as soon as it becomes available!

Product Questions

How do I know what size to purchase?

Please use our Fit Guide and Size Chart to find your perfect fit! Our swim typically runs smaller so size up if unsure! : Fit Guide

The item I want to purchase if out of stock, what do I do?

If the item you want to purchase is out of stock you can sign up for back in stock notifications staight from the product page. Contact customer service for more specific product related questions.

How do I take care of my bikini?

Washing machines can be a swimsuit’s worst enemy! Like all delicates, shape, color and fit are best preserved if hand washed with a drop of light detergent in cold water. Lay flat to dry. Avoid getting excess oils and lotions as it can be harmful to your swimsuits! Make sure to rinse and wash ASAP if you do. Please check out our [BIKINIS OVER EVERYTHING](/content/pages/faq# "https://www.lspace.com/products/bikinis-over-everything-8oz-wash?variant=19657095249982"/index.html) bikini wash!- We love this stuff.

How do I remove the hygenic liner in my bikini/one piece bottoms?

To remove the sticker and adhesive residue, we recommend soaking a clean cloth with rubbing alcohol and gently rubbing the affected area. The alcohol will help dissolve the adhesive and will not damage the fabric.

What is ECONYL®?

ECONYL® is 100% regenerated nylon fiber from fishnets and other nylon waste. (nylon scraps/fishnets and carpet fluff)

What is REPREVE®?

REPREVE® styles are made from REPREVE® HIGH-QUALITY recycled polyester made from plastic water bottles.

Locations & Retailers

Does LSPACE have physical locations?

Yes! We'd love to see you in person. Visit one of our LSPACE retail stores to shop in person and find your perfect fit. Check out Our Stores page for locations and hours.

How do I become a retailer?

Please fill out our form for potential retailers here: Become a Retailer

How do I find a retailer carrying LSPACE near me?

To find a physical retailer who carries LSPACE near you please visit our store locator page: Store Locator

Additionally, here are our online retailers: Online Retailers

Gift Cards

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased directly from our website here: Digtial Gift Cards and sent to the recipient via email, making them a perfect gift for any occasion.

How do I redeem a gift card?

To redeem a gift card, enter the unique gift card code at checkout in the "discount code or gift card" field. The value of the gift card will be applied to your order total. If the purchase amount exceeds the gift card balance, you can pay the remaining balance using another payment method.

Can I use multiple gift cards for one purchase?

Yes, you can use multiple gift cards for a single purchase. Simply enter each gift card code one at a time in the "discount code or gift card" field at checkout. The total value of all entered gift cards will be applied to your order.

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